Frequently asked questions
A little clarity
before you begin.
Find answers about getting started, appointment options, referrals and funding enquiries.
Which service is right for me?
You’re welcome to start with a simple example of what feels difficult in daily life. Our team will discuss your goals and help you explore an appropriate service.
Do I need a referral?
Referral requirements depend on the service and how appointments are funded. Contact our team to discuss what you need before booking. You’re welcome to make an initial enquiry yourself.
How do I make an NDIS referral?
Choose the NDIS referral form on our referrals page. You or someone in your support network can provide the information needed for the team to discuss next steps.
What are your fees?
Fees vary by service and assessment requirements. Please contact the team for current fees and discuss funding before booking.
Is a Medicare rebate available?
Please speak with your referring practitioner and our team about eligibility, referral requirements and current rebates for the service you need.
Can I use private health cover?
Please check your cover directly with your health fund and discuss the service with our team before making an appointment.
Where do appointments take place?
We have offices in Old Reynella and Salisbury North. Telehealth and mobile visits to home, school or community settings are available by arrangement, depending on suitability and clinician availability.
What happens in a first appointment?
Your first appointment gives you and your clinician time to get to know one another, discuss what brings you here and explore the goals you would like to work towards.
Are there costs for mobile appointments?
Travel arrangements and any applicable travel charges should be discussed with the team before your appointment.
What if I need to cancel an appointment?
Please contact the team as early as possible if you need to change an appointment. Ask about the current cancellation policy and any applicable fees when booking.
You don’t need all the answers.
Let’s start with a conversation.
Tell us what matters to you. We’ll help with the next step.
or call 0481 092 861
