FAQ

Can I access medicare rebate?

Yes, rebate is available under a mental health care plan. Speak with your GP, psychiatrist, or paediatrician to obtain a referral.

How much is the Medicare rebate and how do I access it?

Medicare rebate is $92.90. After you pay the full fee for a session, we submit an online claim to Medicare. The rebate will be digitally deposited into your account from Medicare within 24 hours.

Can I access my private health fund?

You need to check what your fund covers. Full payment is required after your session, and you can claim a reimbursement from your private health fund.

Do I need to referral?

Only if you wish to receive rebate from Medicare. Otherwise, no referral is necessary.

What can I expect in an appointment?

Sessions are 50 minutes long and they are conducted in a private, safe, and comfortable space.

What is your cancellation policy?

Automated reminder messages are sent the day before appointments, to which a response is required. A cancellation fee applies for no-shows for sessions cancelled within less than 24 hours before the appointment. 

What are your fees?

Our fees vary between $190 and $234.83 per hour. Our fees for assessment vary depending on the type of assessment and how long is required to complete the assessment process. Speak to our administrative team to gain more information about our fees.$120 for clients holding a concession card and $150 for clients not holding a concession card (subject to increase).